Refund policy

Last updated: 11 November 2026

UK cancellations and change-of-mind returns

For most online purchases, you can cancel without giving a reason. Tell us within 14 days after the day you receive your goods. Where an order is delivered in separate parts, this period starts after the last item arrives. You then have a further 14 days to send the goods back.

How to contact us

Email hello@anuvora.store with your order number and a clear statement that you wish to cancel. You may also use the contact details in our contact information. Contact us for the correct return address before posting; different suppliers use different return locations. This does not make your cancellation dependent on our approval.

Condition and return costs

You may inspect goods as you would in a shop. We may deduct an amount for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory cancellation rights. Pack returns securely and keep proof of posting.

You pay the direct return postage for a change-of-mind return. We cover reasonable return costs where goods are faulty, damaged on arrival, incorrect or not as described. No restocking or cancellation fee applies to a valid statutory cancellation.

Refunds

For an eligible cancellation, we refund the product price and the basic standard delivery charge when you cancel the whole order. Any extra paid for premium delivery is not refundable. We refund using your original payment method, unless you expressly agree otherwise, without a refund fee.

We may wait until the returned goods arrive or you provide evidence of posting, whichever happens first. We will issue the refund within 14 days of that event. Your bank may need additional time to display it.

Faulty, damaged or incorrect goods

Contact us with details of the problem; photographs are helpful where available. UK consumer rights include a short-term right to reject faulty goods, normally within 30 days of delivery, and further repair, replacement or refund remedies where applicable. ANUVORA remains responsible as your retailer, even when a supplier dispatches the parcel.

Exceptions and exchanges

The cancellation right can exclude goods made to your individual specifications or clearly personalised, and certain sealed goods unsealed after delivery that are unsuitable for return for health or hygiene reasons. A standard product made after ordering is not automatically excluded. Any applicable exclusion will be explained before purchase. Faulty-goods rights still apply.

For a different size or colour, contact us about return and replacement options. This policy does not restrict your statutory rights.

ANUVORA is a trading name of GEE SPORTS GROUP LTD, company number 16898334.