Need a hand? Email hello@anuvora.store. For an existing order, please include your order number.
Where do you deliver?
Our initial delivery area is the United Kingdom. Available destinations and delivery services depend on the items in your basket and are confirmed at checkout.
How much does delivery cost?
Your delivery charge is shown before payment. Products are sent directly by our suppliers; orders containing products from different suppliers may arrive in separate parcels and may combine delivery charges.
When will my order arrive?
Check the product page for any specific dispatch information and checkout for available delivery services. Carrier transit estimates begin after dispatch and do not include processing time unless stated. If you need an item by a particular date, please contact us before ordering.
How can I track my order?
We will send tracking details when they are available after dispatch. Tracking updates can take time to appear. If you need help, email us with your order number; never send payment card details.
How do I choose the right size?
Measure your pet and compare the measurements with the size guide for the specific product. Sizes can differ between brands; breed names and age are only general guides. For collars, use the manufacturer’s neck measurements and fitting instructions rather than choosing by breed alone. If you are between sizes or unsure, contact us with the product name and your pet’s measurements before ordering.
Can I change or cancel an order?
Contact us as soon as possible. We will check what can be changed before dispatch. Your cancellation rights are explained in our return and refund policy.
How do I return an item or report a problem?
Email us before posting a return so we can provide the correct return address. For a damaged or incorrect item, describe the issue and include a photograph if helpful. ANUVORA remains your retailer and will coordinate with the supplier.
Read our shipping policy, return and refund policy and contact information for full details. Your statutory rights are unaffected.